Celebrate Your Inner Wimp
By Geoffrey Tumlin Do any of these scenarios sound familiar? A colleague sends you a snarky email, so you type a cutting response right back. A Facebook “friend” insults your political beliefs in a...
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Hey Health Insurers, Are You Ready for a New Consumer-Centric Marketplace?
By Jessica Lovejoy, Expert Access On October 1, 2013, the healthcare-insurance industry must be ready to account for the millions of previously uninsured consumers being enrolled. These regulated...
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Let the Corporate Demons In
By Bill Shireman and Bruce Piasecki It’s a new age of stakeholder activism, and corporations are reeling. From single billionaires seeking to disrupt boards to activist “Davids” in the field launching...
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Twitter IPO Is Prompting Changes for Users
By Marsha Friedman About two months ago, our lead social media strategist at EMSI Public Relations started noticing interesting changes involving the Twitter accounts we manage for clients. Tools were...
View Article5 Signs You’re in a Social Media Rut
By Ryan Currie A few years back your business set up a handful of social media profiles—one for Facebook, maybe a Twitter account and perhaps even an Instagram or Tumblr page. Things looked great for a...
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How to Add Excitement to Your Writing when Your Product Makes People Yawn
By Guy Asher Selling toilet paper awards a good living; however, your attempts to attract consumers are going down the drain. You can’t seem to make two-ply tissue paper a hit with readers and...
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4 Biggest Issues Facing the Contact Center
By Jessica Lovejoy, Expert Access Brian Flagg, Senior Client Executive for Cincom Systems shares the best practices, social media tips, technologies and hiring strategies contact center managers...
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5 Unrealistic Expectations We Have of “Smart” Phones and Other Devices
By Geoffrey Tumlin Advertisements promise that the latest smartphones, tablets, laptops and other gadgets will put blazing speed at our fingertips, enable us to multitask like an octopus and ensure...
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The Future of Unified Communications
By Demetrius Turner The internet is ablaze with rumors about the next technology breakthrough. The last breakthrough that really made an impact was the tablet, starting with the iPad. When it first...
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A Warning to Contact Centers: Give Power Back to the People
By Jessica Lovejoy, Expert Access Empowering your customer-facing employees is a vital link in bridging the gulf between CEM strategy and execution. According to Kerry Bodine, leading CEM expert who...
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Avoid Customer Churn with These 5 Risks
By Tom Panaggio Here’s one of business’s dirty little secrets: Many business owners prefer to keep their customers at arm’s length. They’re very careful to keep every interaction strictly professional,...
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Harness the Power of Instagram [PODCAST]
We live in the era of social media, and as part of that, we share and view the photos of those who we are connected with. Shouldn’t businesses be doing the same to connect with their customers? Jason...
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Rally Those Referrers! Why Praise from “Friends” Is Worth Its Weight in Gold
By Annie Tsai Picture this: After a long day’s work, you sink onto the couch and turn on the television. As you flip through the channels, you see a commercial for a new local restaurant. Later, as you...
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4 Tips for Delivering Bad News
By Geoffrey Tumlin Bad news is no fun to deliver. That’s why even distinguished leaders and otherwise successful people will go to great lengths to avoid doing it. For example, you might tolerate a...
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How Insurers Can Use Big Data to Provide Big Customer Experiences
By Jessica Lovejoy, Expert Access The use of data and analytics has become a critical driver of improving the customer experience. Fact is technology is making it easier for people to effortlessly...
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Why Thought Leadership Is Vital to Your Company’s Survival
By Mitchell Levy We all know what an expert is—it’s someone who has expertise in a space. A thought leader is the key go-to person in the space (field, industry, niche, etc.)—the person you think about...
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Which Social Media Platforms Are Right for You?
By Ginny Grimsley, News & Events If you want to be visible in today’s marketplace, you absolutely must have a presence on social media. Source: mustafabilgesatkin | iStock | Thinkstock But there...
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5 Tips to Transform Toxic Relationships into Trustworthy Teams
source: thinkstock / istock Believe in Trust First, you must have a belief in trust. In the long run, it’s the best course of action. It builds credibility and establishes trustworthiness in people....
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Do You Love Your Customers?
By Lou Washington, Cincom Systems Stupid question, right? Not really. The fact is companies, most if not all, do things that just infuriate their customers at some time, somewhere, along the business...
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Collecting Business Cards Isn’t Enough
By Andrew Sobel, co-author of Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships During your career, you’ve heard or read lots of advice on networking. And chances are...
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